| Frequently Asked Questions (FAQs) |
| QUE : What happens in a case where there is an accident and the card holder is not with his Equity Emergency Express card? |
| ANS : The hospital will stabilize the patient and then request for his PIN number, which will be used to access his data |
| QUE : What happens when a card holder is taken for a treatment in a hospital that is not in the HMO’s Network? |
ANS: The HMO will pay for the treatment |
| QUE :What is the Cover period of a card? |
| ANS: The cover period is one year. |
| QUE : Is there a percentage discount on renewal of the policy? |
| ANS: No, there is no discount on renewal. |
| QUE : Is instalment payment allowed at Point of sale? |
| ANS: No, complete payment is required to purchase the Emergency Express card. |
| QUE : Can there be multiple claims, in a situation where the beneficiary has not exceeded his claims ceiling? |
| ANS: Yes, until the card is exhausted or the period of cover has expired. |
| QUE : Does the Equity Emergency Express card cover family/third party? |
| ANS: (Yes) but conditions apply. |
| Conditions: |
| 1. Consent of card holder |
| 2. Can only be used once for a third party |
| QUE: Are the Rescue247 and MHS numbers toll free? |
| ANS: The rescue number 0709 999 9999 is not toll free, but its 24hours and can be accessed by any network. Additional Emergency numbers are 01-8144025, 0702-8010-247, 0703-0335-395, 0703-0335-396, 0808-0990-650, 0808-0990-651, 0807-5339-050, 0807-5399-052. |
| QUE: What is Rescue247 Scheme about? |
| ANS: Rescue247 is a scheme that provides 24 hour instant help and access nationwide to every resident in Nigeria that requires emergency rescue, security, and safety services on life and property. Rescue247 is a brand name owned by Stanford Rescue Services that is associated with comprehensive first class rescue services nationwide. |
| QUE: What services are provided by Rescue247? |
ANS: 24 hour emergency ambulance response services 24 hour alert and response services.
24 hour fire service alert and response services.
24 hour fire advisory services on fire prevention. 24 hour medical advisory & health education services.
24 hour Automobile rescue facilitation services.
24 hour ATM cash card locator throughout Nigeria
24 hour medical stand-by.
Customized services for corporate organizations. |
| QUE : What happens if card is stolen? |
| ANS: The card holder will have to report to the nearest point of sale to lodge a complaint and request for placement. |
| QUE : Is there a security on Identity? |
| ANS: Yes |
| QUE : Any age limit for card holder? |
| ANS : No |
| QUE : In case of emergency, what number do I call? |
| ANS: 0709 999 9999 .You can call the number on the card. |
| QUE : Where an ambulance is needed, who provides it? |
| ANS: A call through Resue247 will provide ambulance. |
| QUE :If I lose my card, will there be a replacement? |
| ANS: Yes, there will be a replacement. |
| QUE : If I do not use my card within the specified time, what happens? |
| ANS: It covers for one year period, renewal is applicable. |
| QUE : Where the hospital refuses to treat me, what happens? |
| ANS: Call the emergency number |
| QUE : Is the card transferable? |
| ANS: No, it is only transferable? |
| QUE : How many times can I use the card for it to expire? |
| ANS: The card can be used for two emergency treatments or when it has expired. |
